The New CX Priorities for 2023

With the current turbulent economy, a good customer experience (CX) is a critical factor for business success and a key differentiator to outrun the competition. What makes for a good CX? Meeting and exceeding customer expectations with

AIOps: The future is here 2

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

The AI Act: Help or Hindrance for SMEs?

The European Commission (hereinafter the “Commission”) has set the goal of making the EU a world-class hub for AI while ensuring an appropriate ethical and legal framework. This framework is founded on the ideals that AI systems must be

The future of AI is hybrid

The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for compute,2 AI processing must be distributed between the cloud and devices for AI to scale and reach its full potential –

Code BEAM America

The major North American event for Erlang and Elixir users. Erlang and Elixir share the same Virtual Machine, the BEAM. This ingenious little bit of technology is perfect for fault-tolerant, resilient applications that scale to billions of

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