The Economic Impact of Cyber Attacks

Businesses make up the core of an economy. And cyberattacks are among the topmost risks faced by any business organization irrespective of its size and domain of operation. Therefore, it is well established that cyber-attacks have a…

The New CX Priorities for 2023

With the current turbulent economy, a good customer experience (CX) is a critical factor for business success and a key differentiator to outrun the competition. What makes for a good CX? Meeting and exceeding customer expectations with…

AIOps: The future is here 2

The term Artificial Intelligence for IT Operations (AIOps) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

The AI Act: Help or Hindrance for SMEs?

The European Commission (hereinafter the “Commission”) has set the goal of making the EU a world-class hub for AI while ensuring an appropriate ethical and legal framework. This framework is founded on the ideals that AI systems must be…

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